Privacy Policy

1. Introduction

Welcome to The Creation House ("we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy informs you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified.

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website, products and services.

3. Child Image Consent & Media Release

At The Creation House, we frequently host arts and crafts workshops for children. We take the privacy and safety of children extremely seriously, in strict adherence to the Malaysian Personal Data Protection Act 2010 (PDPA) and the Child Act 2001.

Explicit Written Consent: We do not publish images or videos in which a child's face is clearly identifiable without explicit, written consent from their parent or legal guardian via our official Media Release Form.

Right to Withdraw: Parents and guardians have the absolute right to withdraw this consent at any time. If you wish to have an image of your child removed from our website or social media channels, please contact us immediately at craftcrew@thecreationhouse.my, and the media will be taken down promptly.

4. Web Analytics and Tracking Technologies

To understand our audience and improve our website, we use web analytics services, including Google Analytics and Vercel Analytics.

These services use tracking technologies (like cookies) to collect Technical Data and Usage Data (such as your IP address, browser type, and how you navigate our site). We use this aggregated, non-personally identifiable data strictly for statistical analysis. We do not collect Personally Identifiable Information (PII) such as your name or exact physical address through these analytics tools.

We comply with Google's Consent Mode v2 requirements. You can control your cookie preferences via the Cookie Consent Banner presented upon your first visit to our site.

5. Contact Us

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details set out below:

• Email Address: craftcrew@thecreationhouse.my